Role of Consultants in Analyzing Hospital Manpower
Human Resource Planning (HRP) manages and monitors all employee-related tasks in organizations. In particular, the role of HRP in healthcare organizations has gradually assumed a crucial status and recognition as it has to simultaneously combat several challenging propositions. This includes rising costs, economic instabilities, shortage of staff, evolving healthcare policies and government regulations.
Today, hospitals are under constant pressure for demonstrating productivity and innovation along with delivery of high-quality care services. This is extremely difficult because, unlike other public service organizations, healthcare outcomes are difficult to assess and quantify in terms of profitability. Here, patient satisfaction achieved through value-based services and meaningful patient engagements become the parameters for assessment. That is largely dependent on the skills of its Human Resources (HR).Therefore Hospital HR Management is an important component of hospital management that faces the challenge of balancing dual lines of accountability of both professionals and administrators.
For successfully running a hospital and sustaining its business, it is important to recruit, train and retain a well-qualified, experienced and committed medical workforce. This task is handled by the Hospital Manpower Management which is responsible for employing the right clinical and non-clinical staff capable of working towards the achievement of the hospital’s long-term vision and goals.
Some common HR issues limiting the Hospital’s Performance
- Lack of a holistic approach in assessing the required competency and soft skills of the candidates at the time of recruitment.
- Inadequate planning and budget allocation for training needs.
- Biased reward systems which are not linked to the performance of hospital’s employees.
- Performance appraisals based merely on target achievement without considering the ‘human’ angle which plays a critical role in the patient’s treatment and healing process.
These issues cannot be overlooked in managing the hospital HR and administration as the healthcare services directly impact public health. Healthcare Consulting Firms (HCF) with their expertise and experience can assist hospitals in addressing these problems by identifying the required manpower endowed with a commitment to quality and competence.
Role of HCF Consultants in Analyzing Hospital Manpower
- Providing assistance in selecting, hiring, training, retaining and promoting the right clinical and support staff who remain loyal to the hospital since healthcare ethics substantially influences patient outcomes.
- Guiding the hospital staff on the prudent use of hospital infrastructure and financial resources to meet its social commitments and obligations to the patients and the society at large. This must be scrupulously done without compromising on the hospital margins and retaining the profits of stockholders and owners. Decisions on the utilization of hospital reserves for maintaining the manpower is done considering the parameters and framework of the defined hospital budget.
- Maintaining adequate staff levels in the hospital based on patient needs and seasonal changes. Consultants also aid in making contingency plans to handle staff absenteeism and attrition by collaborating with medical staffing agencies to find immediate replacements so that patient care is not adversely affected.
- Helping in determining and assessing the training and credentials needs of the staff. This is essential as many of the clinical staff including nurses, physicians, radiologists, technicians and mental health counsellors must fulfill continuing education requirements to renew their licenses periodically. Consultants also coordinate with professionals to arrange in-house medical, service and behavioural training sessions and workshops for the hospital staff to keep them abreast of the latest medical advancements and attain higher service-levels.
- Fixing the remuneration, incentives, benefits and developing suitable performance evaluation methods for the hospital staff in line with the current industry standards and competitor rates for retaining them.
Thus Consultants help in managing hospital manpower requirements to build patient-centric services and relationships. This, in turn, boosts the hospital’s public image increasing its revenues for making the healthcare practice successful.