Benefits of Bringing in Leading Doctors into the Hospital System
Despite the incredible progress both in the medical as well as technology field, healthcare has repeatedly failed to fully satisfy its most important stakeholder– ‘the patient’. Thanks to ever increasing patient demands, the mere contribution of individual competent physicians cannot guarantee high quality and error free patient care. There is a need for a consolidated transformation in human resource management in healthcare with a team based patient centric approach with doctors as the key players. In this context, Human Resource Planning (HRP) involves evaluating, recruiting and retaining different kinds of clinical and non-clinical staff of this team for catering to health intervention needs.
Hospitals are vital components in healthcare whose revenue generation is primarily dependent on the competence of physicians on-board and their proficient services. Thereby, doctors are indirectly the true “customers” who bring patients to hospitals than just the patients themselves. To achieve this, Hospital Human Resource Management (HHRM) should ensure that hospitals employ talented doctors who can build meaningful physician engagement relationships.
Healthcare Consulting Services (HCS) plays a major role in HHRM and supports the long-term strategy of improving outcomes, lowering cost and increasing the value for patient care in hospitals.
- Tackling administrative challenges preventing them from spending sufficient time with their patients and causing burnouts.
- Choosing between independent practice and hospital employment
- Combating the increasing role of dictating insurance payers
- Getting patient satisfaction
- Dealing with staff retention and turnover of supporting team (both medical and non-medical personnel)
Human workforce is a core pillar that fosters hospital growth and its sustenance. This is because healthcare services have a direct link with the population’s health. Doctors are an integral part of this workforce. The professional expertise of HCS helps in recruiting and fixing appropriate remuneration for doctors. HCS also assists in training the doctors periodically to keep them abreast of the latest innovations and regulatory practices to expedite the challenges faced.
HCS has trained talents and specialized methods for tracking down leading doctors. This is backed by their proved expertise in medical manpower recruitment, selection and training and performance management. HCS deploys standard Human Resource Management (HRM) algorithms that are accredited by boards like the National Accreditation Board for Hospitals and Healthcare Providers (NABH) and Joint Commission International (JCI). Thus, they are proficient in recruiting specialty doctors for various medical disciplines.
- Have integral traits of exorbitant competence and commitment to quality which enhances quality of patient care services, eventually resulting in increase of hospital revenues.
- Grasp the holistic aspects of understanding ‘Tough Medicine’ demands-
- Performance is linked to patient outcomes and not the number of cases handled
- The value in this context implies achieving good patient outcomes efficiently
- Improvements in clinical performance are more about good teamwork with superior coordination and information sharing
- Fully understand, implement and explicitly articulate hospital’s vision and values with the goal of putting ‘the patient first’. They have the courage of their convictions and accept risks to make positive changes.
- Organise themselves with a clear structure that is driven by needs using collocation and also seamlessly integrate with hospital administration to enhance patient experience
- Develop measurement systems to share, implement and benchmark clinical best practices across all hospital units to enhance healthcare quality
- Build efficient collaborative teams with nurses, technicians and other staff and ensure shared decision making
- Work relentlessly to reduce medical errors and wastages for improving patient outcomes and preventing readmissions. This builds a positive hospital’s reputation to both existing and new patients
- Dismantle cultural barriers to put the patient at ease by sharing data and strategizing according to the patient’s need
Undoubtedly, leading doctors play a crucial role in making the hospital’s healthcare mission of ‘patient centricity’ successful and scaling it to higher satisfaction levels.