Employees are the wheels on which hospitals run. Without trained nurses, ward boys, ambulance workers, and other administrative staff, the hospital will come to a standstill. India is facing a gross shortage of medical personnel in all sectors. Take a look. India
Hospitals globally are under tremendous pressure of various factors like increasing healthcare costs, growing aging population and demanding reimbursements and claims. Therefore they are constantly seeking ways to enhance their productivity and efficiency through better approaches of Hospital Operations Management.
Customer engagement is one of the most sought-after business aspects to be focused on and Healthcare, as an industry, not an exception for it. To sound more appropriate the term customer engagement is known as 'Patient Engagement' in healthcare. Patient engagement