10 Skills of Leadership for Professionals in Hospitals
The growing healthcare industry is facing a plethora of challenges with its aging population, innovative technologies, new policies and regulations. To survive in this competitive era, hospitals must function like any other large business venture while simultaneously offering value-based services. Therefore, the role of medical professionals in hospitals is no longer merely restricted to the delivery of care but involves managerial aspects also.
Since the success of any healthcare facility is largely dependent on its staff, Healthcare HR Management must ensure that the right manpower is recruited, trained and retained. That calls for Healthcare Smart Staffing wherein the hired candidates not only have the required proficiencies but also own certain leadership qualities that make them effective. Hospitals are no exception to this. Therefore, Hospital Staff Induction and Training assumes critical significance in building a team of skilled professionals who can establish meaningful patient engagements.
Healthcare Consulting Firms can help the hospital management in identifying, choosing, inducting and training such professionals, who, by their leadership qualities can motivate their teams by setting a good example. Let us explore what are the ten skills that for essential for hospital professionals to become successful leaders-
- Effective Communication – All hospital professionals have to work in a team for handling patients. Apart from executing their own responsibilities, they have to interact with other team members and take collective decisions to deliver quality care. So, they must be able to communicate effectively to understand each other, provide guidance if required and maintain the group discipline and decorum.
- Listening and Learning – Empathy plays a vital role in patient care. Therefore, professionals must be willing to lend an ear to listen to the suggestions and concerns of their teammates, colleagues, patients and caretakers and be open to ideas and changes for exploring and learning. Maintaining an ‘open-door’ policy encourages everyone to voice their feelings and creates a comfortable atmosphere.
- Flexibility and Adaptability – It is inevitable that professionals are likely to encounter several hurdles while discharging their hospital duties. This could be in the context of operational, financial and administrative issues or clinical decision-making. Having a flexible mindset aids professionals to easily adapt to new circumstances and handle unforeseen crisis situations efficiently.
- Planning and Envisioning – Every successful leader has a distinct vision of success and a clear-cut roadmap to achieve it within a specified timeline. Hospital professionals must, therefore, be good planners, directors, communicators and implementers to accomplish the goals along with their teams.
- Good Interpersonal Relationship – Professionals must have good interpersonal relationships with other staff including physicians, insurance representatives and administrative personnel to discuss staffing problems, operational issues and patient information.
- Ethical Mindset – It is important that professionals have an ethical mindset for examining both the benefits and consequences of potential decisions and actions. This is to determine the most appropriate course without compromising on the healthcare principles and patient safety aspects.
- Analytical Thinking – There is a strong need for good analytical thinking to understand and abide by the prevailing medical regulations and adapt to new laws.
- Mentoring – Despite the development of several cutting edge life-saving technologies in the healthcare industry, there is a dearth of quality mentors. It is important that professionals create and foster an environment where other hospital staff gain valuable insights and grow in their career paths through their mentoring skills.
- Quick Decision-Making- Professionals are often required to take several crucial decisions due to various foreseen circumstances and emergency situations in hospitals as part of the healthcare business. They must, therefore, be equipped with rational thinking and quick decision-making capabilities.
- Risk-Taking – There are several instances where professionals must take certain risky decisions for saving lives of patients or sustaining the hospital business. So, they must have the courage to do it fearlessly without compromising on the judicial and disciplinary aspects.
Thus hospital professionals must have certain leadership qualities that combine a passion for achieving patient delight along with team-building skills for making them successful.